Terms Of Service

By booking, requesting, arranging, or using any services provided by Lavish Ride LLC (“Lavish Ride”), the client, passenger, booking party, or any entity benefiting from the reservation (collectively, the “Client”) agrees to be bound by these Terms & Conditions. 
These Terms constitute a legally binding agreement governed by the laws of the State of Texas and apply to all services, transactions, and interactions conducted through Lavish Ride’s platform, systems, affiliates, or representatives.

Lavish Ride operates a hybrid transportation model under which services may be performed directly by Lavish Ride and/or fulfilled through independent third-party affiliates operating under Lavish Ride’s standards, systems, and dispatch authority. Lavish Ride retains sole and exclusive control over pricing, dispatch, chauffeur assignment, routing, vehicle selection, service structure, and execution. The method of fulfillment is determined solely by Lavish Ride’s internal system records and is final and binding.

All reservations require full payment in advance unless otherwise approved in writing. A reservation is not confirmed until payment is successfully processed and a confirmation is issued. Lavish Ride reserves the right to reject, cancel, or release any unpaid or unconfirmed reservation at any time without notice. The Client acknowledges that each booking secures reserved vehicle capacity, chauffeur time, and operational allocation, not merely actual usage of the service.

Unless otherwise stated, all pricing is all-inclusive and may include base fare, chauffeur service, fuel, standard waiting time, tolls, taxes, and gratuity. Additional charges may apply for extended waiting time, additional stops, overtime, route deviations, special requests, parking, damages, cleaning, or any service element beyond the original booking scope. Lavish Ride reserves the right to adjust pricing based on operational realities and actual service conditions.

For reservations made through Lavish Ride’s website or mobile application, standard transfers may be canceled up to two (2) hours prior to chauffeur dispatch time, defined as the time the chauffeur departs toward the pickup location. Refund eligibility is determined based on real-time operational status. For bookings confirmed via invoice or payment link, cancellations made twenty-four (24) hours or more prior to pickup are eligible for a ninety percent (90%) refund, with ten percent (10%) retained as a management and processing fee. Cancellations within twenty-four (24) hours are fully chargeable and non-refundable. Event services, hourly bookings, multi-day services, group transportation, and specialty vehicles require a minimum fourteen (14) day cancellation notice unless otherwise agreed in writing and may be partially refundable or fully non-refundable due to reserved capacity commitments. All cancellation determinations are governed by Lavish Ride system records, timestamps, and dispatch logs.

A reservation is classified as a no-show if the Client or passenger is not present, cannot be reached, refuses service, or fails to board within the applicable waiting period. Airport pickups include up to sixty (60) minutes of complimentary waiting time from actual landing, and non-airport pickups include up to fifteen (15) minutes unless otherwise stated. After this period, the trip may be released and the full booking amount remains due.

All services operate on pre-allocated scheduling. Requests for additional time, stops, or route changes are not guaranteed and are subject to real-time availability and dispatch approval. Such changes may be treated as a new reservation. Lavish Ride may attempt to accommodate modifications but is not obligated to do so.

Users must be at least 18 years of age to create an account or make reservations through the Lavish Ride application. Parents and legal guardians may book rides on behalf of minors using their own account and assume full responsibility for such bookings.The Client is responsible for providing accurate information, maintaining a reachable phone number, ensuring timely readiness, complying with all applicable laws, and treating chauffeurs and vehicles respectfully. Lavish Ride is not responsible for delays, missed pickups, or service failures caused by Client error or external conditions.

SERVICE ANIMALS, SAFETY, AND VEHICLE CONDITIONS

Lavish Ride complies with applicable United States law regarding service animals. Properly qualified service animals are permitted to accompany passengers where required by law. However, the Client must notify Lavish Ride in advance if a service animal will be present during the Trip.

If the animal presents any safety risk, aggressive behavior, or bite history, the Client must disclose this information in advance. Failure to disclose such risks may result in immediate refusal of service by the Chauffeur. The Chauffeur retains the right to decline or terminate service if the animal poses a safety threat, creates an unsafe environment, or risks damage to the vehicle.

The Client remains fully responsible for any damage, contamination, or disruption caused by the animal.

CONDUCT, DAMAGE & CLEANING ENFORCEMENT

Lavish Ride enforces strict vehicle protection and conduct standards. Smoking, vaping, and alcohol consumption are prohibited in all vehicles unless explicitly authorized. Any violation may result in immediate termination of the Trip, with full charges remaining applicable.

The Client is responsible for any damage, excessive cleaning, or restoration required as a result of their use of the service. This includes, without limitation, spills, stains, bodily fluids, odors, smoke residue, food waste, or contamination caused by passengers or environmental conditions such as mud or debris at pickup or drop-off locations.

Lavish Ride reserves the right to charge cleaning, sanitation, detailing, or restoration fees of up to five hundred dollars ($500) per incident, and higher where supported by actual damages, operational downtime, or third-party repair costs. Supporting documentation may include photographs, chauffeur reports, and service records.

DELAYS, BREAKDOWNS & SERVICE LIMITATION LIABILITY

Lavish Ride is committed to delivering reliable, uninterrupted service; however, the Client acknowledges that transportation services are subject to real-world conditions and mechanical risks.

In the event of a delay caused by Lavish Ride or its assigned Affiliate, Lavish Ride may, at its discretion, extend service time to reasonably compensate for the delay. Such extension of time constitutes the sole remedy available to the Client.

In the event of a vehicle breakdown, mechanical failure, or unforeseen operational disruption, Lavish Ride will make commercially reasonable efforts to arrange a replacement vehicle or alternative solution as quickly as possible. However, Lavish Ride shall not be responsible for any indirect, consequential, or secondary damages arising from such events, including missed flights, missed meetings, or business losses.

Lavish Ride’s responsibility, if any, is strictly limited to the actual service time affected by the delay. The Client agrees that mechanical issues and operational disruptions are inherent risks of transportation services and do not constitute a breach beyond the limited remedy described above.

PAYMENT AUTHORIZATION & DISPUTE CONTROL

All payments are authorized at the time of booking. The Client authorizes Lavish Ride to charge the full booking amount as well as any additional charges permitted under these Terms, including waiting time, overtime, damages, cleaning fees, and service adjustments.

The Client agrees not to initiate chargebacks or disputes without first providing Lavish Ride the opportunity to resolve the issue. Lavish Ride may rely on GPS tracking, dispatch logs, communication records, and Trip data as authoritative evidence in dispute resolution.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Lavish Ride shall not be liable for indirect, incidental, or consequential damages, including but not limited to delays, missed flights, missed appointments, or losses resulting from traffic, weather, third-party failures, or mechanical issues.

Lavish Ride’s total liability, if any, shall not exceed the total amount paid for the specific booking giving rise to the claim.

PLATFORM & SERVICE DISCLAIMER

All services and platform systems are provided on an “AS IS” and “AS AVAILABLE” basis. Lavish Ride makes no guarantees regarding availability, uptime, routing accuracy, timing precision, or uninterrupted service.

GOVERNING LAW & DISPUTE RESOLUTION

The laws of the State of Texas shall govern these Terms. Any dispute arising from these Terms or any service provided shall be resolved through binding arbitration in Houston, Texas. The Client waives the right to jury trial and agrees not to participate in class or collective actions.

Lavish Ride retains the right to seek injunctive relief in Houston, Texas for matters involving fraud, misuse, non-payment, or brand protection.

FINAL AUTHORITY

Lavish Ride reserves the right to update or modify these Terms at any time. Continued use of the service constitutes acceptance of any updated Terms. 

Lavish Ride retains sole and final authority to interpret these Terms, determine service outcomes, enforce policies, and resolve disputes to the maximum extent permitted by law. All such determinations shall be final, binding, and enforceable.